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App - 2024

Traveling with your online bank

App - 2024

Traveling with your online bank

App - 2024

Traveling with your online bank

OVERVIEW
This online bank is celebrated for its travel perks like insurance, fee-free ATM withdrawals, and no conversion fees. Despite these benefits, users encounter problems such as cards getting stuck in ATMs and doubts about the promised advantages and fee structures. Through research and analysis, this study seeks to identify and address these challenges to improve the overall user experience for travelers relying on N26.

This online bank is celebrated for its travel perks like insurance, fee-free ATM withdrawals, and no conversion fees. Despite these benefits, users encounter problems such as cards getting stuck in ATMs and doubts about the promised advantages and fee structures. Through research and analysis, this study seeks to identify and address these challenges to improve the overall user experience for travelers relying on N26.

01/

A travel experience that's there for you before, during, and after your trip

Based on insights from user interviews, we found three important stages during the travel journey: trip preparation, arrival, and post-trip tasks like organizing memories and administrative duties. Our solution focuses on supporting users at each of these moments to ensure a smoother and more enjoyable travel experience.

01/

01/

Enhancing UX with clear language

A travel experience that's there for you before, during, and after your trip


A travel experience that's there for you before, during, and after your trip

UX writing played a pivotal role in the project, simplifying complex technical terms into intuitive actions and language that resonated naturally with users, enhancing their understanding and usability.

Based on insights from user interviews, we found three important stages during the travel journey: trip preparation, arrival, and post-trip tasks like organizing memories and administrative duties. Our solution focuses on supporting users at each of these moments to ensure a smoother and more enjoyable travel experience.

Based on insights from user interviews, we found three important stages during the travel journey: trip preparation, arrival, and post-trip tasks like organizing memories and administrative duties. Our solution focuses on supporting users at each of these moments to ensure a smoother and more enjoyable travel experience.

02/

Pre-Trip Essentials: Your Complete Guide

We observed that users were contacting customer support to gather pre-travel information such as conversion fees, ATM withdrawals, and insurance details. Consequently, we introduced a readily accessible feature called Travel Hub, consolidating all essential information for user convenience.

03/

Arrival Welcome Notification

Arriving at a destination can be stressful, especially for spontaneous travelers who haven't spent much time planning. Recognizing this, we found it essential to send a welcoming and reassuring notification upon arrival, reminding users of the capabilities of their online bank.

04/

Travel Recap: Storytelling and Finance Organization Tool

After a trip, our research revealed that users seek to both cherish memories and manage their finances, particularly after business travels. In response, we developed a Travel Summary feature that consolidates all expenditures into a shareable storytelling format filled with fun facts. This summary doubles as a financial management tool, enabling users to highlight and filter expenses while providing the option to download receipts.

Arriving at a destination can be stressful, especially for spontaneous travelers who haven't spent much time planning. Recognizing this, we found it essential to send a welcoming and reassuring notification upon arrival, reminding users of the capabilities of their online bank.

05/

Perks & Benefits

Our research highlighted the value of Mastercard's cashback rewards for travelers. By providing these benefits, we aim to enhance user experiences and offer valuable perks during their journeys.

Results & impact

We will be analysing the results & impact of the newly built platform, currently in implementation, focusing on conversion rates, heat maps, and customer support interactions contacts.

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Sign ups

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Successful transactions

-$

Funds deposited

Results & impact

Our initiative succeeded. We saw more spending abroad, fewer customer support inquiries, and positive feedback on social media. Many new users registered after the launch, showing our efforts worked.

+23%

Spendings abroad

-65%

Customer support contacts

Results & impact

Our initiative succeeded. We saw more spending abroad, fewer customer support inquiries, and positive feedback on social media. Many new users registered after the launch, showing our efforts worked.

+23%

Spendings abroad

-65%

Customer support contacts

Let’s work together :)

hello@garcialorene.design

© 2024

Go to LinkedIn

Let’s work together :)

hello@garcialorene.design

© 2024

Go to LinkedIn

Let’s work together :)

hello@garcialorene.design

© 2024