OVERVIEW
02/
Pre-Trip Essentials: Your Complete Guide
We observed that users were contacting customer support to gather pre-travel information such as conversion fees, ATM withdrawals, and insurance details. Consequently, we introduced a readily accessible feature called Travel Hub, consolidating all essential information for user convenience.
03/
Arrival Welcome Notification
Arriving at a destination can be stressful, especially for spontaneous travelers who haven't spent much time planning. Recognizing this, we found it essential to send a welcoming and reassuring notification upon arrival, reminding users of the capabilities of their online bank.
04/
Travel Recap: Storytelling and Finance Organization Tool
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Perks & Benefits
Our research highlighted the value of Mastercard's cashback rewards for travelers. By providing these benefits, we aim to enhance user experiences and offer valuable perks during their journeys.