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Web - 2022
Buy and sell luxury second hand objects
Web - 2022
Buy and sell luxury second hand objects
Web - 2022
Buy and sell luxury second hand objects
OVERVIEW
Renuevo is a trusted platform for buying and selling luxury items. Renowned for its verified sellers and expert appraisals, Renuevo sought to revamp its website and provide users with an exceptional online experience that guarantees authenticity, quality, and peace of mind.
Renuevo is a trusted platform for buying and selling luxury items. Renowned for its verified sellers and expert appraisals, Renuevo sought to revamp its website and provide users with an exceptional online experience that guarantees authenticity, quality, and peace of mind.
01/
Optimized experience for you
Now, clients can find their favorite products more easily and enjoy an experience adapted to their taste. Advanced filters, preferred view settings, a wishlist feature, personalized recommendations, and recently viewed lists help them easily navigate the extensive collection of luxury items.
01/
Enhancing UX with clear language
A travel experience that's there for you before, during, and after your trip
A travel experience that's there for you before, during, and after your trip
UX writing played a pivotal role in the project, simplifying complex technical terms into intuitive actions and language that resonated naturally with users, enhancing their understanding and usability.
Based on insights from user interviews, we found three important stages during the travel journey: trip preparation, arrival, and post-trip tasks like organizing memories and administrative duties. Our solution focuses on supporting users at each of these moments to ensure a smoother and more enjoyable travel experience.
Based on insights from user interviews, we found three important stages during the travel journey: trip preparation, arrival, and post-trip tasks like organizing memories and administrative duties. Our solution focuses on supporting users at each of these moments to ensure a smoother and more enjoyable travel experience.
02/
Showcase of the products
Renuevo presents luxury products with high-quality pictures, zoom features, and detailed descriptions for an immersive shopping experience. Explore related blog articles for valuable insights, ensuring the ultimate luxury shopping experience.
03/
Revamped flows for higher conversion
Renuevo's strategy focuses on two primary conversion objectives: purchases and enlisting new products to sell. To achieve the first goal, we've enhanced payment flows, offering users greater assurance and all the requisite information they need. For the second goal, we've made the “Sell product” call-to-action more prominent and we’ve improved the "Sell product" flow. This improvement provides users with clearer guidance on the steps to follow, ensuring a smooth and seamless experience when listing products.
Arriving at a destination can be stressful, especially for spontaneous travelers who haven't spent much time planning. Recognizing this, we found it essential to send a welcoming and reassuring notification upon arrival, reminding users of the capabilities of their online bank.
Results & impact
The revamped website inspired greater trust among users for purchasing luxury products, and the statistics support this. Additionally, a reduction in customer service contacts was observed.
+37%
Online sells
+12%
On the average ticket
+26%
Of registered products
Results & impact
The revamped website inspired greater trust among users for purchasing luxury products, and the statistics support this. Additionally, a reduction in customer service contacts was observed.
+37%
Online sells
+12%
On the average ticket
+26%
Of registered products
Results & impact
We will be analysing the results & impact of the newly built platform, currently in implementation, focusing on conversion rates, heat maps, and customer support interactions contacts.
+37%
Online sells
+12%
On the average ticket
+26%
Of registered products
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